Account Manager Assistant (Ассистент Аккаунт Менеджера) B2B, процессинг платежей

I am Tatjana, the proud owner of UNIVERSEPAY (www.universepay.eu), a cutting-edge international fintech company. We specialize in seamless online payment processing for Internet Merchants, opening bank accounts, and securing financial licenses. As we continue to expand, I'm excited to invite a dynamic and driven Account Manager Assistant to join our innovative team.

In this pivotal role, you'll be at the heart of our operations, helping to coordinate the onboarding of new Online Merchants, liaising with banks to secure approvals for merchant businesses, and nurturing strong, lasting relationships with our Account Manager. You'll provide continuous support, ensuring our clients’ success and satisfaction.

You'll work closely with our Account Manager, gaining invaluable insights and experience.

As an Account Manager Assistant, your key responsibilities will include:

• Developing a detailed weekly task plan, allocating specific hours for each task.
• Regular usage of the task management system to assign, accept, and update tasks, and complete necessary regulations and tests.
• Completing the outlined tasks in the weekly plan on time, achieving a 100% KPIs without any delays;
• Assisting the Account Manager in coordinating the process of document collection for onboarding online merchants;
• Communicating with banks to obtain approval for client businesses and open merchant accounts;
• Participating in the negotiation of contracts with clients and lawyers;
• Assisting the Account Manager in coordinating the process of technical integration of the website with the payment processing system;
• Ensuring that the client goes live strictly within the deadlines specified in the contract, and promptly inform the Account Manager of any violations;
• Collecting and analyzing data on the conversion rate of the Online Merchant's traffic, and develop strategies to increase the conversion rate together with the Account Manager.
• Filling out forms and coordinate processes for opening bank accounts, registering companies, and obtaining financial licenses.
• Perform other tasks assigned by the Account Manager.

As an Account Manager Assistant, you should be able to:

• Learn quickly a huge amount of information;
• Prioritize the tasks and reschedule the planned tasks if there is an emergency;
• Monitor and ensure timely execution of plans;
• Apply strong analytical and problem-solving skills;
• Exhibit excellent organizational and time management abilities;
• Display effective communication and interpersonal skills;
• Demonstrate proficiency in data analysis and reporting tools.

Mandatory requirements

• You have a minimum half a year experience in working with clients;
• You are in the process of getting higher education degree or already have Bachelor’s or Master’s degree in Business Administration, Economics, Law, Finance, Marketing, or related field;
• You are proficient in both English and Russian, written and oral, at a minimum С1 (Advanced) level;
• You are proficient in utilizing back-office software and Microsoft Office.

As an Account Manager Assistant

• You are able to absorb new information readily and put it into practice effectively;
• You are accurate: you demonstrate a strong organization, and thoroughness in executing tasks, especially when working with documents, textual and graphical information.
• You are disciplined: you are capable of adhering to requirements and maintaining a specific schedule; you manage time efficiently to ensure all tasks are completed promptly; maintain consistency in following established procedures and guidelines.
• You are punctual: you value time as a crucial resource and consistently meet deadlines and commitments; avoid lateness and ensure compliance with requirements and agreements; demonstrate reliability in managing schedules and timelines.
• You are diligent: you display a positive attitude towards work and a readiness to invest time and energy into tasks; enjoy the work process and strive to perform duties with interest and dedication; avoid procrastination and low-quality work, contributing positively to the team.
• You are flexible: you show the ability to adapt to changing circumstances, tasks, and established plans and habits; quickly adjust to new conditions and requirements; demonstrate a willingness to change approaches and methods to achieve better results.

Working conditions

• Job type: full-time
• Remote work
• Working hours: Monday to Friday from 9:00 to 18:00 (Latvia time)
• Weekends and public holidays according to the Latvian calendar
• No business trips are expected
• Service agreement
• 28 days of paid vacation per year
• Opportunities for professional growth
• Corporate training

Compensation

• Remuneration: 700-900 EUR for the first three months
  900-1100 EUR starting from the fourth month

Benefits

• Paid vacation: 1 month per year
• KPI-based success fee — 5% from monthly remuneration
• We highly value the professionalism of our employees and are interested in their growth, so we offer training and professional development at the company's expense

About the company:

For over 9 years, we've been the driving force behind seamless Online Payment Processing for global Online Merchants.

At the heart of our operations lie safety, speed, and customer satisfaction. Our relentless mission? To be the ultimate ally for our clients, offering a comprehensive suite of services from streamlined company registration to lightning-fast Online Payment solutions. And guess what? We're not stopping there. With ambitious growth plans, we're set to double our team by year-end.

But here's what truly sets us apart: freedom. Each member of our team is empowered to unleash their creativity, to shape our business, and to witness the impact of their ideas firsthand. Forget about red tape—here, innovation thrives. We cherish the spark of creativity and the bold ambitions of our employees.

Excited? Eager to join a company where innovation meets opportunity? Send us your resume and cover letter via email, and become an integral part of our professional, vibrant, and ever-expanding team!